Help

How can we help?

Quick answers below. If you can’t find what you need, send us a message and we’ll reply by email, usually within one working day.

Real people Reply within a working day

For customers

Does it cost anything?

No. Asking for, receiving and comparing quotes is free. Suppliers pay Gigs On a fee only if you choose them.

How are suppliers chosen?

We look for local businesses that do the work you need, then check them, including Companies House and, where available, official registers such as MCS. Please still check a supplier’s qualifications and insurance yourself before work starts.

When do suppliers get my contact details?

Only when you choose a quote and that supplier confirms. Until then they see your postcode area and the job details, and messages go through Gigs On.

Where do I see my quotes?

On your Gig page. Open My Gigs. We also email you as each quote arrives.

For businesses

What does it cost?

Viewing requests and quoting is free. If the customer chooses you, there’s a one-off introduction fee: 3% of your quote, minimum £15, maximum £200. No VAT is added.

How do I pay the fee?

By card on your quote request page, using Stripe’s secure checkout. Gigs On never sees your card details. Once paid, the customer’s contact details appear straight away, and you get a receipt by email.

What if the job is no longer available?

If your payment goes through after the customer’s choice has lapsed, it’s refunded in full automatically. For anything else about a fee, send us a message.

How do I stop quote requests?

Use “Don’t send me requests” on any quote request page, or the opt-out link in any Gigs On email. We’ll stop straight away.

Send us a message

We use your details only to reply to you. See our privacy notice.

Prefer email? support@gigson.com